Santo Domingo, Dominican Republic to Hamden, Connecticut

Tuky

Hi Cory, Good morning! Tuky is doing great! :) he slept the whole night and he seems pretty comfortable even though he only has a few hours at his new home. I wanted to say thanks to the whole team! You guys are amazing! I must admit I was feeling very sad and anxious sending him alone and everything, since we love him tons! but Mrs. Albania since the first time we met was so sweet and comforting and even more yesterday, this gave me peace of mind and the upon his arrival the quick responsiveness of Cristina and then we saw how sweet she was with him as well was the cherry on top! Really it’s a perfect perfect team! Thank you guys sooo much!

Maria

Lino Lakes, Minnesota to Denver, Colorado

Samantha & Virgil

Hi Cathy, Thanks so much for checking in! The dogs are doing great, it definitely is an adjustment for them and the altitude really bothered them at first but they are adjusting. My husband felt so badly that he forgot to tip the driver when the dogs got here because he was so excited to see the dogs! 

Thanks again for everything and you have been a pleasure to work with! Ann

Mexico City, Mexico to Frankfurt, Germany

Canelo and Gatita

Dear Cory, Thanks, for the photos! Very nice! My family is currently on the way to the airport in Brazil. My wife and the kids are extremely excited to see the pets, tomorrow. (One might think, they are more excited to see the pets, than myself). Tonight I am going to have a call with a BGRS manager. I am going to describe your way of cooperation as best practice. You are extremely close to the topics and processes and you provide proactively updates and feedback. I cannot recommend further improvement opportunities. Your customer focus and professionalism are very good and highly appreciated. I enjoy very much the way of cooperation. Thanks, a lot!

Mit freundlichen Grüßen / Best regards, Matthias

Allschwill, Switzerland to San Francisco, California

Disco

Dear Jessica and Karin- I just want to send a special thank you for everything go as smooth as we could have imagined yesterday. Sebastian and Ray were both wonderful to deal with on the pick-up and drop-off. Sebastian remembered Disco from our original move and Ray was able to wait with Disco while we got our baggage at the airport. He said Disco even fell asleep on his lap, snoring loudly! The professionalism of your team was so appreciated, especially Jessica being available for texting on WhatsApp coordinating the pickup.

Thank you to all of you! Lisa

Nashville, Tennessee to San Diego, California

Mouse

Cathy, I just wanted to express my sincere appreciation for your assistance with Mouse's transportation! Being deployed, it's very stressful to organize movements from so far away. Thank you and the staff at United Airlines so very much for getting him safely to his destination!

Respectfully, Christina

Boston, Massachusetts to Amsterdam, Netherlands

Koda and Lilo

Hi Jess, Lilo and Koda are home safe with my mom, who will probably spoil them. They were already checking their place out and had some water and food. Thanks for everything! You were a perfect help in this whole thing!!!

Jolinda

Los Angeles, California to Bangkok, Thailand

Mr. Biscuit

Air Animal transported my PomChi from LA, Ca., USA to Bangkok, Thailand a year and 3 months ago. Great, experience & caring Company. They kept him safe & happy the whole 34 Hours. Got him out through The Thai Custom at the airport took 3 1/2 hrs. He got to me in BKK 6 hrs after my arrival my flight.

Thanks, Uma