Orlando, Florida to Melbourne, Australia

Artie and Winston

Hi Jessica! Just letting you know that the boys made it to and passed threw quarantine with no issues. Thanks for all your help in getting them home, there is no way I could have done it alone.

Cheers, Gordon

Panama City, Florida to Boyne, Michigan

Bailey

Hi, Cathy, My apologies for not writing sooner. Has been a busy time since relocating to MI. Bailey arrived in fine shape and was delivered promptly. He was a bit upset at first but has settled in nicely. I want to tell you what a fine job you and your organization did throughout the moving process!! I was very satisfied and would recommend your company. Bailey and I thank you for your help.

Sincerely, Marilyn

Ossining, New York to West Palm Beach, Florida

Whiskers

Thank you Cathy. And especially thank you for your professional style and care for not only Whiskers but Jerry and me. Anthony explained everything to me and put to rest any concern I had about Whiskers traveling via plane. Whiskers listened intently and then she indicated her understanding by "making muffins" on her new pink bed!

Many thanks Judy

Santo Domingo, Dominican Republic to Hamden, Connecticut

Tuky

Hi Cory, Good morning! Tuky is doing great! :) he slept the whole night and he seems pretty comfortable even though he only has a few hours at his new home. I wanted to say thanks to the whole team! You guys are amazing! I must admit I was feeling very sad and anxious sending him alone and everything, since we love him tons! but Mrs. Albania since the first time we met was so sweet and comforting and even more yesterday, this gave me peace of mind and the upon his arrival the quick responsiveness of Cristina and then we saw how sweet she was with him as well was the cherry on top! Really it’s a perfect perfect team! Thank you guys sooo much!

Maria

Lino Lakes, Minnesota to Denver, Colorado

Samantha & Virgil

Hi Cathy, Thanks so much for checking in! The dogs are doing great, it definitely is an adjustment for them and the altitude really bothered them at first but they are adjusting. My husband felt so badly that he forgot to tip the driver when the dogs got here because he was so excited to see the dogs! 

Thanks again for everything and you have been a pleasure to work with! Ann

Mexico City, Mexico to Frankfurt, Germany

Canelo and Gatita

Dear Cory, Thanks, for the photos! Very nice! My family is currently on the way to the airport in Brazil. My wife and the kids are extremely excited to see the pets, tomorrow. (One might think, they are more excited to see the pets, than myself). Tonight I am going to have a call with a BGRS manager. I am going to describe your way of cooperation as best practice. You are extremely close to the topics and processes and you provide proactively updates and feedback. I cannot recommend further improvement opportunities. Your customer focus and professionalism are very good and highly appreciated. I enjoy very much the way of cooperation. Thanks, a lot!

Mit freundlichen Grüßen / Best regards, Matthias

Allschwill, Switzerland to San Francisco, California

Disco

Dear Jessica and Karin- I just want to send a special thank you for everything go as smooth as we could have imagined yesterday. Sebastian and Ray were both wonderful to deal with on the pick-up and drop-off. Sebastian remembered Disco from our original move and Ray was able to wait with Disco while we got our baggage at the airport. He said Disco even fell asleep on his lap, snoring loudly! The professionalism of your team was so appreciated, especially Jessica being available for texting on WhatsApp coordinating the pickup.

Thank you to all of you! Lisa